Journal of Harmonized Research in Management

IMPACT OF MOBILE BANKING ON FINANCIAL PERFORMANCE OF UNGUKA MICROFINANCE BANK LTD, RWANDA

Abstract

Author(s): Jean Bosco Harelimana

This study is for providing an analysis of the impact of mobile banking in financial performance of Unguka Bank Ltd (2012-2016). It is analyzing in depth previous studies to review the effect of mob ile banking in financial performance of Unguka Bank Ltd. Both Quantitative and Qualitative research methods such as questionnaires and interview were used towards answering the research questions in order to generate primary data. Furthermore, the study tackled on second data for attaining the objectives of the study. The questionnaires were distributed to all senior and employees who have experience with mobile banking. The interview was also administered to managers in order to fully understand the topic under research. This interview, also aimed at compensating for the eventual shortcomings of the questionnaires. On the basis of the data collected and interpreted, a number of findings and conclusions were made and presented. Findings revealed that mobile banking products offered by Unguka Bank Ltd some of which include, Fund Transfer between Accounts, Bill Payment, and order for cheque books and bank statements and mobile money. And these mobile banking products were found to have increased the revenue of Unguka ltd in the last three years.