Journal of Harmonized Research in Management

TRAINING PROGRAMMES AND EMPLOYEE PERFORMANCE IN THE PUBLIC SECTOR IN UGANDA: A CASE OF THE DIRECTORATE OF CITIZENSHIP AND IMMIGRATION CONTROL

Abstract

Author(s): Jacob Shems Siminyu, Dr Teopista Nalule Kyamanywa, Twaha William Kayondo

This study examined the effect of staff training programs on employee performance in the public sector in Uganda taking a case study of the Directorate of Citizenship and Immigration Control (DCIC). While the DCIC engaged in staff training programs especially during the past ten years, employee performance remains wanting. The unsatisfactory performance at the DCIC is majorly characterized by long customer queues, delayed service delivery and continued customer complaints. The study therefore sought to establish whether the staff training programs have had any effect on theperformance of employees in the public sector